Appointments should ideally be scheduled 3–7 days in advance. Walk-ins may be accommodated based on availability; please inquire for last-minute openings. A valid credit card is required for booking. By booking an appointment with us you agree to the policies on this page and provide your credit card to be charged accordingly.
Appointments must be secured using a credit card belonging to the registered client receiving the service. If a booking is being made by someone else or payment will be provided by a third party, full prepayment is required at the time of booking. We are unable to hold appointments using a credit card that does not belong to the registered client unless the appointment has been prepaid.
Please arrive 15 minutes early to relax and ensure your therapy starts on time. Late arrivals will result in shortened service time; arrivals more than 20 minutes late will be charged the full cost of the consequently cancelled service. Appointment times include undressing/dressing and shower time if applicable.
Single therapies require a minimum of 24-hour notice for changes or cancellations to avoid a 50% fee. Spa packages of 2 or more services require 48-hour notice for changes or cancellations to avoid a 50% fee. No-shows are charged 100% of the service fee.
To ensure availability and appropriate staffing, the following policy applies to bookings for four (4) or more people on one day:
All Spa Therapists are highly trained and experienced. Ayurveda Consultations and specialized Ayurvedic services are performed by Registered Advanced Ayurvedic Practitioners (the only Ayurvedic Practitioners on Vancouver Island registered with the Ayurveda Association of BC).
We do not offer RMT (Registered Massage Therapy) services. Treatments at Samya Spa are not eligible for reimbursement through extended health care benefits. If you require RMT massage, we encourage you to explore the many local RMT clinics in Victoria.
Guests will be asked to complete a comprehensive health profile online or upon arrival. Some of our therapies are not recommended for guests with certain health conditions such as some allergies, high blood pressure and thyroid conditions. If you are pregnant, please notify us in order to recommend suitable services. Please disclose any allergies, health conditions, or relevant medical history before your treatment.
When booking, please let us know if you have any special preferences, mobility needs, or accessibility requirements.
We welcome all guests and are committed to making your experience safe, relaxing, and enjoyable.
If you need personal care, such as help with mobility or dressing, please attend with a caregiver or support person. Service animals and Spa staff cannot provide this type of assistance.
Certified service dogs are allowed by law. Proof of certification is required. Pets and emotional support animals are not permitted. Service dogs must remain quiet, on the floor, and under control at all times. If a service animal causes disruption, the appointment may be shortened or ended at the client’s expense.
To ensure a positive experience for everyone, we ask all guests to:
Treat staff, practitioners, and other guests with respect
Refrain from aggressive or abusive behavior
Avoid harassment or inappropriate conduct
Arrive sober and follow spa rules and staff guidance
Services may be paused or ended at the client’s expense if these guidelines are not followed. Our goal is to maintain a safe, calm, and welcoming space for all.
Payments can be made before or after the service via cash, debit, or credit card.
Gratuities are not included in the service prices. Gratuities of 15%-25% are commonly given in recognition of service excellence and may be offered after the service.
Purchase & Use
Samya Spa gift cards are available for purchase in any dollar amount or for specific services and packages. Dollar amount gift cards may be purchased online or in the spa and used toward any service or retail product at Samya Spa. They cannot be redeemed for cash. Physical Gift Cards for a specific service or package must be purchased at the spa and can only be redeemed for the service or package listed. No substitutions, changes, exchanges or cash value will be applied. The gift card number and a copy of the paper or email gift card must be presented upon redemption. With the exception of automated emails of gift cards purchased through our online software, to avoid duplication or false redemption, gift cards can not be emailed upon purchase or otherwise.
Lost or Stolen Cards
Samya Spa is not responsible for lost, stolen, or altered cards, and replacement cards and/or refunds will not be issued.
Expiry
Samya Spa gift cards purchased for a dollar amount do not expire. If the gift card is for a service or package listed on the gift card, it expires and is no longer valid after the expiry date.
Other Conditions
All gift card purchases are final sale and are non-refundable once issued. Orders placed in error, including purchases intended for another business, are not eligible for cancellation or refund once processed.
Gift cards donated for charitable or promotional purposes are valid only for the specific service listed and must be redeemed prior to the stated expiry date. Expired promotional gift cards have no cash value and will not be extended or replaced.
Our own brand of Samya Ayurveda products are locally-made, organic and designed to offer your skin, mind and body a state of balance between the Doshas: Vata, Pitta, and Kapha: Samya Dosha.
Our spa shop also features organic product lines and gifts, including:
Elaspa Organic, AyuMantra, Kosa, Kuhvai Healing, Ravensong Soap, Lake & Oak Tea, Pure Botanica, Relaxus, as well as a curated selection of jewelry, clothing, and home goods.
Our knowledgeable staff are happy to recommend products suited to your unique needs.
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