Booking, Etiquette & Sanitation
Spa 101 To respect the Spa environment for all clients please speak softly in the Spa reception
and therapy rooms. Cellular phones, alcohol and food are not permitted
in the Spa. Children under 12 and pets are not allowed. Minors require a signed parent consent form.
Health & Sanitation The safety and health of our Clients and Staff is of utmost importance. Clients with with cold/flu symptoms are requested not to book or to reschedule appointments until symptom free. If you have a temperature over 37.5 degrees celsius or any other symptoms we ask that you please cancel your appointment and reschedule when you are feeling better. These symptoms include: fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue and loss of appetite.
Frequently touched surfaces are regularly disinfected. All sheets, towels and any other implements are washed and disinfected regularly.
Therapy Availability
We recommend you schedule your appointment a minimum of 3-7 days in
advance. To arrange a booking we will need to confirm your appointment
by valid credit card or gift certificate number. While we make every effort to
accommodate your preferred times, unforeseen circumstances may require
us to make changes to your itinerary. Appointments are preferably booked in advance though we may be able to accommodate walk-ins, depending on the day's schedule. Please inquire for last minute openings.
Appointment Times Please arrive 15 minutes ahead of your appointment time to enjoy a few moments of rest and in order to ensure your therapy starts on time. Please keep in mind that should you
arrive late we will still need to complete the service at the
originally scheduled time. Clients who arrive more than 20 minutes late
will be charged 100% of the cost of the consequently cancelled service. Advertised therapy times include hands-on time as well time for client to undress/dress and shower (if included).
Cancellations In the event where circumstances arise which require you to change or cancel your appointment time please notify us at least 24 hours before the scheduled time for single spa therapies to avoid a 50% cancellation fee. Spa packages (when more than once service is booked for the same day) must be rescheduled or cancelled no less than 48 hours prior to avoid a 50% cancellation fee. No-shows are charged 100% of the service fee.
Therapists All of our Spa Therapists are well trained and have adequate practical experience to perform each therapy. All Samya Ayurveda Consultations are performed by a Registered Advanced Ayurvedic Practitioner with at least 15 years of experience in order to offer the highest quality of service and practical experience. Sorry, Registered Ayurvedic Practitioner services are not yet covered by insurance plans.
Health Assessment You will be asked to complete a comprehensive health profile online upon booking or upon arrival. Some of our therapies are not recommended for guests with certain health conditions such as some allergies, high blood pressure and thyroid conditions. If you are pregnant, please let us know so that we may recommend suitable services.
Gratuities Gratuities are not included in the service prices. Gratuities of 10%-20% are commonly given in recognition of service excellence and may be offered after the service.
Spa Products We are proud to offer our locally and Canadian made organic Ayurveda and Aromatherapy products designed to offer your skin, mind and body a state of balance between the Doshas: Vata, Pitta, and Kapha. Organic and chemical-free products work to balance the three vital Doshas. Ask one of our knowledgeable staff to recommend the right products to help you achieve the results you desire.